IATA Passenger Ground Services

IATA Passenger Ground Services

About Course

The objective of this IATA course is to provide aspiring PGSAs with the basic skills and knowledge of the position. The course will also give PGSAs the knowledge and skills of the different processes and regulations they need to apply in the performance of their duties–from check-in, to boarding and take-off. Numerous illustrations, charts and screen shots appear throughout the course material to enhance learning and understanding.

Finally, this course is designed to complement the training requirements outlined in the lATA Airport Handling Manual (AHM), the lATA Safety Audit for Ground Operations (ISAGO) and the Passenger Services Conference Resolutions Manual (PSCRM).

What you will learn

  • Introduction to airport and airline operations
    Computer Reservations (CRS) and Departure Control Systems (DCS) functions
  • Passenger and Baggage check-in procedures (airport and off-site)
    Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
  • Dangerous Goods regulations awareness for passenger service agents
  • Managing passenger interactions
  • Aviation security procedures for passenger and baggage transport
  • Enhanced passenger facilitation, latest innovations and career opportunities

Who should attend

  • Airline passenger service staff,
  • Ground Handling Agents’ passenger services staff,
  • Airport operators’ staff providing passenger services,
  • Civil Aviation Authorities’ staff providing passenger services,
  • Anyone wishing to start a career as a Passenger Service Agent and Looking for airport jobs


  • Proficiency in English and 18 years or above age


  • IATA Certificate


  • 40 hours/2 Months