IATA Ground Operations Management

Ground Operations Management

About Course

This ground operations course has incorporated a number of recommended practices as outlined in the Airport Handling Manual (AHM) and in sections of the Integrated Airline Management System (Integrated AMS). Therefore, this course focuses on:

  • The importance of Operational and Occupational Health and Safety training
  • Managing Risk and the components of Emergency Response Plans (ERPs)
  • The use of SGHA contracts and Service Level Agreements
  • Operational standards according to the IATA Airport Handling Manual (AHM)
  • Security and Safety Management Systems
  • How IOSA and ISAGO can ensure optimum safety standards


The course contents above cover the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM) 35th Edition 

What you will learn

  • Control and supervise an airline station in a self-handled or outsourced environment
  • Use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service
  • Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
  • Implement a Safety and Security Station Management System according to industry standards and recommended practices
  • Motivate staff and effectively monitor their performance
  • Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the IATA course price.

Who should attend

  • Airlines, ground handling and other service providers, 
  • Airport authorities, 
  • Ground operations professionals at a supervisory level 


  • Proficiency in English and 18 years or above age


  • IATA IATA Ground Operations Course Certification


  • 80 hours/2 Months